Services › ERP & CRM
Custom ERP & CRM development services
Digitise core operations with ERP & CRM systems designed around your sales, inventory, finance, HR, procurement, and approval workflows.
Why build a custom ERP instead of buying one?
Off-the-shelf ERP products like SAP, Oracle, or Tally are built for the average business — not yours. They force you to change your workflows to fit the software, carry modules you never use, and charge per-user licensing fees that compound as you grow.
A custom ERP built by Dashandots is designed around how your teams actually work. Every screen, every approval flow, every report is purpose-built. You own it outright, and you pay nothing to add users.
Built for your workflows
Every module — from purchase orders to payroll — is designed around your existing processes and industry norms, not a generic template.
Zero licensing fees
One-time investment. You own the codebase completely. Add 10 or 1,000 users without paying a rupee more in monthly fees.
Integrates with existing tools
Connect with Tally, GST portals, payment gateways, third-party logistics, and any API-enabled service your business already uses.
Scales as you grow
Start with the modules you need today. Add branches, departments, or entirely new capabilities over time without re-platforming.
Role-based access control
Granular permissions down to field level. Staff see exactly what they need to do their job — nothing more, nothing less.
Mobile-ready dashboards
Real-time KPIs accessible from anywhere. Managers get live data on mobile; field teams can log and update on the go.
ERP modules we commonly build
Most clients start with 3–4 core modules and expand over time. We scope what you actually need in the discovery phase — you never pay for modules that sit unused.
- Finance & Accounts (GL, AR, AP, bank reconciliation)
- Inventory & Warehouse Management
- Procurement & Purchase Orders
- Sales, CRM & Lead Management
- HR, Payroll & Attendance
- Production & Manufacturing Planning
- Multi-branch & Multi-company Support
- GST Reports & Tax Compliance
- Customer & Vendor Portals
- Analytics, Dashboards & MIS Reports
- Document Management & Approvals
- API Integrations (Tally, Shopify, payment gateways)
Proof before proposal
See the kind of ERP dashboard we can adapt for your workflow.
Review an ERP-style demo, then send us your modules and branches. We will respond with a practical first-phase plan instead of a generic quote.
CRM development — from lead to long-term customer
A custom CRM gives your sales and support teams a single view of every prospect and customer, with the workflows they actually follow rather than a generic pipeline forced on them by off-the-shelf tools.
Lead & pipeline management
Capture leads from web forms, email, and third-party portals. Track every interaction, set follow-up reminders, and never let a hot prospect go cold.
Quotation & proposal automation
Generate branded quotations in one click, with product catalogues, pricing rules, and discount approvals baked in. Send, track opens, and convert to orders.
After-sales & support ticketing
Log service requests, assign technicians, track resolution times, and give customers a portal to check their ticket status in real time.
How we deliver your ERP
We follow a structured, milestone-based delivery model. Here is what the journey typically looks like:
- Week 1–2 — Discovery: We map your processes, identify automation opportunities, and produce a detailed functional spec and project plan.
- Week 3–4 — Architecture & UX: Database design, API structure, and interactive wireframes for every major screen — reviewed and signed off by you.
- Weeks 5–16 — Sprint Development: Modules built in two-week sprints. You see working software every two weeks and give feedback before we move forward.
- Weeks 17–18 — UAT & Training: Your team tests the system end-to-end. We fix, refine, and train users before go-live.
- Go-live & Beyond: Production deployment, data migration, 30-day hypercare, then ongoing support retainers as needed.
Migration, support, and risk reduction
Excel and legacy migration
We map existing sheets, registers, Tally exports, and legacy databases before import so your team does not restart from zero.
Phased rollout
Most SME ERP projects start with the 2-4 highest-leakage modules, then expand after users are trained and the workflow is stable.
Post-launch support
After go-live, we support bug fixes, user training, reports, small enhancements, and new module planning through structured retainers.
Industries we've built ERP & CRM systems for
- Wholesale & Multi-branch Distribution
- Manufacturing & Production Units
- Retail Chains & E-commerce Operations
- Construction & Real Estate
- Logistics & Transport Companies
- Healthcare & Diagnostic Centres
- Hospitality & Hotel Groups
- Professional Services & Consultancies
Ready to centralise your ERP and CRM operations?
Tell us about your operations and we'll scope a solution — including timeline and budget — at no cost.