DnD Connect — WhatsApp Business API Platform for Teams

WhatsApp is where your customers already are. Run it like a business channel.

In India the customer conversation happens on WhatsApp, whether you planned for it or not. Orders, complaints, follow-ups, payment reminders, delivery updates: all of it lands on one phone, in one person's chat list, invisible to the rest of the team and impossible to report on. DnD Connect turns that phone into a proper channel. It is a WhatsApp Business API platform built on Meta's official Cloud API, with a shared inbox for your team, automation for the routine, campaigns for the outreach, and an API so your own systems can send and receive messages.

What the dashboard shows

The demo dashboard tracks connected devices (WhatsApp Business Accounts), broadcast campaigns with pending, sent and failed counts, subscription status, and messages sent against your limit. The accounts table below shows each connected number with its quality rating, messaging tier, message count, webhook URL and connection status, the operational facts you need when Meta throttles a number or a webhook stops firing.

Modules in DnD Connect

• Chat (shared team inbox) — every conversation in one place, assignable to agents, with notes, labels, quick replies and media. Nobody replies twice; nobody is forgotten.
• Chatbot flows — visual, no-code flows for greetings, menus, FAQ, lead capture, order status and hand-off to a human when needed.
• Agents and teams — roles, routing rules, working hours and per-agent performance.
• Templates — create and submit message templates for Meta approval, with variables, buttons and media headers.
• Blast / bulk campaigns — segment contacts, schedule broadcasts, track delivery and replies. Built for opted-in marketing and transactional messaging, within WhatsApp's policies.
• Contacts and labels — import, tag and segment; sync with your CRM.
• Catalogue — product catalogue for WhatsApp commerce, with cart and order messages.
• Ads manager — click-to-WhatsApp ad tracking so you know which campaign a conversation came from.
• Reports — volume, response time, resolution, campaign performance and agent productivity.
• API, webhooks, integrations and API health — REST API with documentation, outbound webhooks for inbound messages and status updates, ready-made integrations, and a health page that tells you at a glance whether everything is connected.
• File manager and link generator — media library and click-to-chat links with pre-filled messages for websites, QR codes and print.

Who uses DnD Connect

D2C brands and e-commerce stores sending order updates; clinics and hospitals confirming appointments; schools and coaching institutes handling admissions; real-estate and finance teams qualifying leads; logistics companies sharing delivery status; and any business with more than one person answering customer messages. It works as a standalone platform or embedded into your ERP, CRM or booking system through the API.

Own the platform, not just a seat

Most WhatsApp tools charge per agent, per message, per month, and keep your data on their servers. DnD Connect is deployed for you, on your infrastructure or ours, with your Meta Business Account. You pay Meta's conversation charges directly and nothing per seat. For agencies and resellers we also offer it white-labelled with multi-tenant management.

Connect a number and try it

Look through the demo, then tell us your use case: support, sales, notifications or all three. We will connect a test number, build one flow for you and show you a live conversation end to end.